Return and Refund
"Our promise to you is very simple and straightforward; if you do not love our products we will refund your money."
- We offer 14 days money back guarantee starts when customer receives and signs for the product. Please note all shipping costs are non-refundable and customer must return the products to our address.
- All products must be in the original wrappings and unused therefore be careful when unwrapping the product to keep the wraps intact.
All items of stock are carefully checked before they are delivered to you, but should any of the pieces you have ordered arrive damaged we understand the disappointment you would feel and are happy to amend the problem in one of the following ways:
- We will reorder the damaged item and deliver it free of charge.
- If the damage is minor we will offer to have the piece repaired.
- If you wish to return the item, we will refund your product price. Please note that all shipping costs are not refundable.
We understand that life does not always go to plan, and that sometimes orders have to be cancelled, we are happy to cancel orders up until the date that your order is ready for delivery and will issue a full refund of your deposit within 30 days. Should you wish to cancel your order once it is ready for delivery or the items you have ordered are made to special requirements, we may reserve the right to retain an amount of your deposit, to cover any reasonable losses and expenses that we have suffered as a result of the cancellation. We are here to help and ask you to send us email at firstname.lastname@example.org. if you would like to cancel an order.